Privacy Policy

Last updated: November 2025

1. Introduction

At GHL Couriers and Transportation Ltd, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our courier and delivery services or visit our Website.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

GHL Couriers and Transportation Ltd
Registered office: Woking, Surrey, United Kingdom
Email: info@ghlcouriers.co.uk
(“we”, “our”, “us”)

3. Information We Collect

We may collect and process the following data about you:

  • Personal details: Name, address, phone number, and email address.

  • Delivery details: Pickup and drop-off addresses, contact names, and delivery notes.

  • Payment information: Billing address and transaction records (processed securely via our payment partners).

  • Website usage data: IP address, browser type, and activity via cookies.

  • Business account data: Company name, VAT number, and contact persons.

4. How We Use Your Information

We use your personal data to:

  • Provide and manage courier and delivery services.

  • Process payments and invoices.

  • Communicate with you about bookings, deliveries, or queries.

  • Improve our Website and services.

  • Comply with legal or regulatory requirements.

  • Send updates or offers (only if you opt-in).

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity: To deliver our courier services.

  • Legal obligation: To comply with record-keeping or tax requirements.

  • Legitimate interests: To improve our services and manage customer relationships.

  • Consent: For optional marketing communications.

6. How We Protect Your Data

Your information is stored securely on UK-based servers and encrypted where appropriate.
We do not sell or share your data with third parties except:

  • Trusted service providers (e.g., payment processors, IT hosting) under strict confidentiality.

  • Legal or regulatory authorities where required by law.

7. Data Retention

We retain personal data only for as long as necessary:

  • Delivery records: up to 6 years (for accounting and legal compliance).

  • Marketing contact details: until you unsubscribe or request deletion.

8. Your Rights

Under data protection law, you have the right to:

  • Access your personal data.

  • Request correction or deletion.

  • Object to or restrict processing.

  • Withdraw consent for marketing.

  • Complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise your rights, email info@ghlcouriers.co.uk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Please check this page regularly for updates.

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